We
are concerned should you be unhappy with your purchase. We offer a 60 day money-back guarantee with a printed/emailed/screenshot proof-of-purchase. With fulfilment of the required conditions for the 60 day money-back guarantee, we will proceed with a 100% refund. Just find the bold heading to locate the clause relevant to you.
- Damages.
The guarantee excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold. Communication is important to ascertain whether return of product is required. The returned
product must be done within 2 days from receiving the product, and in it's original condition. Upon satisfactory receipt, we will proceed with a 100% refund.
- Change-of-mind is
no problem to get a refund or exchange within 2 days from receiving
the product. A return of product is required. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold. The returned product must be done within 2 days from receiving the product, and in it's original condition. Upon receipt, we will proceed with a 100% refund.
- Not as
described. If you feel the the
product were materially different from expectations, please describe
your expectations within 3 days of receiving the order, by use of
any contact button on our website. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID (passport, any Government-issued Photo ID, verification of your postal address and so on) Email the photograph of these two. We will decide whether a skype meeting is additionally required to authenticate your experience. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold. The returned product must be done within 3 days from receiving the product, and in it's original condition. Upon receipt, we will proceed with a 100% refund.
- Not
received. If you feel to have
never received the product, we need: (a). documentation to verify your identity - passport, any
Government-issued Photo ID, verification of your postal address and
so on. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the
date visible on it, next to your ID. Email
the photograph of these two;(b). also describe your experience;(c). we will decide whether a skype meeting is additionally required to authenticate your experience. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold.
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Not recognised. If
you cannot recollect what a charge in your bank statement relates to
and you feel that it originates from us, simply explain your
understanding with any contact button on our website, within 24hours
of receiving the order. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID. Email the photograph of these two. We will decide whether a skype meeting is additionally required to authenticate your experience. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold.
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Fraud. If
you believe you did not authorise the purchase, such as your card
information was stolen and used fraudulently, we need documentation
to verify your identity - passport, any Government-issued Photo ID,
verification of your postal address and so on. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID. Email the photograph of these two. We will decide whether a skype meeting is additionally required to authenticate your experience. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold.
-
Admin error. Duplicate
billing, incorrect amount billed or a refund which was promised but
never processed. If any of these situations occurred, we offer a 60
day money-back guarantee with a printed/emailed proof-of-purchase. A
return of product may be required. The returned product must be in a resalable condition. Upon receipt, we will proceed with a refund proportional to the wear & tear. This however excludes temperature-sensitive products (perfume, oils, nibbles other than bags, soy melts and jewelry) which are not able to be resold. Simply
explain your understanding with any contact button on our website. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID (passport, any Government-issued Photo ID, verification of your postal address and so on). Email the photograph of these two. We will decide whether a skype meeting is additionally required to authenticate your experience.
- Custom Design. As these products are specific to the order/purchase, there cannot be any return or refund.
- Oil leakage. This is no problem to get a refund or exchange within 3 days from receiving the product. Unless we meet in person, place a physical publication (not online) from the last two weeks, with the date visible on it, next to your ID. Email the photograph of these two, together with a clear close-up photo of the problem. If all ok then the refund or exchange is automatic.
